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In Duncan Peberdy’s latest book, Keep Calm and Carry on Complaining, we learn about 5 very different instances where the level of customer service he received was very poor. After the customer service teams in each example were unable to offer a resolution [presumably not sufficiently empowered to provide customer joy!], Duncan innovated a hugely interesting way to escalate his complaints to the relevant CEO.
First Edition - Limited to 2,000 Copies - available NOW
Special Price for YourAdvertiser Readers Just £7.95 including delivery
I felt it was time to share my learnings from taking on the big brands with YOU! © 2020 DroitwichNet Limited
Only after customer service teams failed me, I used my digital skills to get these complaints and more in front of Senior Leaders, and finally received the level of ownership and redress that I felt was appropriate.
BMW 1-Series TUI 5* Holiday VW Tiguan For months, BMW assured me that my car met ‘all manufacturing standards’ but as soon as they saw the video evidence, BMW took my car back refunding the deposit and ALL finance payments. But they no longer wanted my custom. WINNING CASE STUDIES INCLUDE: For months, TUI were grateful for my feedback, assured me that steps would be taken, but offered no compensation. Once their MD saw my complaint, TUI provided a £1500 refund on a Five Star Sensatori Holiday in Mexico. For months, VW tried to find the recurring faults with my gorgeous, but unreliable Tiguan. After I was threatened with legal action by the reseller, VW replaced my continually failing Tiguan with a brand new one.
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I felt it was time to share my learnings from taking on the big brands with YOU!
First Edition - Limited to 2,000 Copies Available NOW
In Duncan Peberdy’s latest book, Keep Calm and Carry on Complaining, we learn about 5 very different instances where the level of customer service he received was very poor. After the customer service teams in each example were unable to offer a resolution [presumably not sufficiently empowered to provide customer joy!], Duncan innovated a hugely interesting way to escalate his complaints to the relevant CEO.
20% Discount for Readers of Worcestershire’s Finest Magazine - YourAdvertiser -
Special Price for YourAdvertiser Readers Just £7.95 including delivery
© 2020 DroitwichNet Limited I felt it was time to share my learnings from taking on the big brands with YOU!
Only after customer service teams failed me, I used my digital skills to get these complaints and more in front of Senior Leaders, and finally received the level of ownership and redress that I felt was appropriate.
TUI 5* Holiday VW Tiguan For months, BMW assured me that my car met ‘all manufacturing standards’ but as soon as they saw the video evidence, BMW took my car back refunding the deposit and ALL finance payments. But they no longer wanted my custom. For months, TUI were grateful for my feedback, assured me that steps would be taken, but offered no compensation. Once their MD saw my complaint, TUI provided a £1500 refund on a Five Star Sensatori Holiday in Mexico. For months, VW tried to find the recurring faults with my gorgeous, but unreliable Tiguan. After I was threatened with legal action by the reseller, VW replaced my continually failing Tiguan with a brand new one. WINNING CASE STUDIES INCLUDE: