I felt it was time to share my learnings
from taking on the big brands with YOU!
First Edition - Limited to 2,000 Copies
Available NOW
For companies wanting to improve customer service,
the challenge is to learn from these real life case
studies and determine how big data, artificial
intelligence and the empowerment of front-line
customer-facing staff to deal effectively with genuine
complaints not only saves money, but creates the
great experiences customers are looking for, and
which will make them life-time [or at least next-time]
customers.
20% Discount for
Members of the
Institute for Customer Service
Special Price for
Institute of Customer Service Members
Just £7.95
including delivery
Only after customer service teams failed
me, I used my digital skills to get these
complaints and more in front of Senior
Leaders, and finally received the level of
ownership and redress that I felt was
appropriate.