20% Discount for Institute of Customer Service Members
For companies wanting to improve customer service, the challenge is to learn from these real life case studies and determine how big data, artificial intelligence and the empowerment of front-line customer- facing staff to deal effectively with genuine complaints not only saves money, but creates the great experiences customers are looking for, and which will make them life-time [or at least next-time] customers.
First Edition - Limited to 2,000 Copies - available NOW
Special Price for Institute of Customer Service Members Just £7.95 including delivery
I felt it was time to share my learnings from taking on the big brands with YOU! © 2020 DroitwichNet Limited
Only after customer service teams failed me, I used my digital skills to get these complaints and more in front of Senior Leaders, and finally received the level of ownership and redress that I felt was appropriate.
BMW 1-Series TUI 5* Holiday VW Tiguan For months, BMW assured me that my car met ‘all manufacturing standards’ but as soon as they saw the video evidence, BMW took my car back refunding the deposit and ALL finance payments. But they no longer wanted my custom.   WINNING CASE STUDIES INCLUDE: For months, TUI were grateful for my feedback, assured me that steps would  be taken, but offered no compensation. Once their MD saw my complaint, TUI provided a £1500 refund on a Five Star Sensatori Holiday in Mexico. For months, VW tried to find the recurring faults with my gorgeous, but unreliable Tiguan.  After I was threatened with legal action by the reseller, VW replaced my continually failing Tiguan with a brand new one.
I felt it was time to share my learnings from taking on the big brands with YOU!
First Edition - Limited to 2,000 Copies Available NOW
For companies wanting to improve customer service, the challenge is to learn from these real life case studies and determine how big data, artificial intelligence and the empowerment of front-line customer-facing staff to deal effectively with genuine complaints not only saves money, but creates the great experiences customers are looking for, and which will make them life-time [or at least next-time] customers.
20% Discount for Members of the Institute for Customer Service
Special Price for Institute of Customer Service Members Just £7.95 including delivery
© 2020 DroitwichNet Limited I felt it was time to share my learnings  from taking on the big brands with YOU!
Only after customer service teams failed me, I used my digital skills to get these complaints and more in front of Senior Leaders, and finally received the level of ownership and redress that I felt was appropriate.
TUI 5* Holiday VW Tiguan For months, BMW assured me that my car met ‘all manufacturing standards’ but as soon as they saw the video evidence, BMW took my car back refunding the deposit and ALL finance payments. But they no longer wanted my custom.   For months, TUI were grateful for my feedback, assured me that steps would  be taken, but offered no compensation. Once their MD saw my complaint, TUI provided a £1500 refund on a Five Star Sensatori Holiday in Mexico. For months, VW tried to find the recurring faults with my gorgeous, but unreliable Tiguan.  After I was threatened with legal action by the reseller, VW replaced my continually failing Tiguan with a brand new one. WINNING CASE STUDIES INCLUDE: