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Discover my proven and innovative approach for taking on companies whose so-called customer service teams are not empowered to put things right when goods and services don’t perform as advertised. In future, when companies try to swerve the real issue[s] and only provide impersonal template responses, you’ll know how to get your complaint in front of senior leaders with enough clout to put it right. In these examples that span many years, after weeks and months of getting nowhere by following their customer service process, without the need to engage expensive solicitors I was able to let their senior management know exactly what I felt about the poor experiences their goods and services had frustrated me with.
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I felt it was time to share my learnings from taking on the big brands with YOU! © 2020 DroitwichNet Limited
Only after customer service teams failed me, I used my digital skills to get these complaints and more in front of Senior Leaders, and finally received the level of ownership and redress that I felt was appropriate.
BMW 1-Series TUI 5* Holiday VW Tiguan For months, BMW assured me that my car met ‘all manufacturing standards’ but as soon as they saw the video evidence, BMW took my car back refunding the deposit and ALL finance payments. But they no longer wanted my custom. WINNING CASE STUDIES INCLUDE: For months, TUI were grateful for my feedback, assured me that steps would be taken, but offered no compensation. Once their MD saw my complaint, TUI provided a £1500 refund on a Five Star Sensatori Holiday in Mexico. For months, VW tried to find the recurring faults with my gorgeous, but unreliable Tiguan. After I was threatened with legal action by the reseller, VW replaced my continually failing Tiguan with a brand new one.
Kindle Version Available
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I felt it was time to share my learnings
Buy Now and receive your FIRST EDITION copy whilst stocks last
First Edition Copies Available NOW
Discount for Jisc Just £7.95 including delivery
Discover how I used my digital skills to get redress from: BMW Microsoft TUI VW, and The Chateau Impney
© 2020 DroitwichNet Limited I felt it was time to share my learnings from taking on the big brands with YOU!
Only after customer service teams failed me, I used my digital skills to get these complaints and more in front of Senior Leaders, and finally received the level of ownership and redress that I felt was appropriate.
TUI 5* Holiday VW Tiguan For months, BMW assured me that my car met ‘all manufacturing standards’ but as soon as they saw the video evidence, BMW took my car back refunding the deposit and ALL finance payments. But they no longer wanted my custom. For months, TUI were grateful for my feedback, assured me that steps would be taken, but offered no compensation. Once their MD saw my complaint, TUI provided a £1500 refund on a Five Star Sensatori Holiday in Mexico. For months, VW tried to find the recurring faults with my gorgeous, but unreliable Tiguan. After I was threatened with legal action by the reseller, VW replaced my continually failing Tiguan with a brand new one. WINNING CASE STUDIES INCLUDE:
Kindle Version Available