I felt it was time to share my learnings
from taking on the big brands with YOU!
First Edition - Limited to 2,000 Copies
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In Duncan Peberdy’s latest book, Keep Calm and Carry on
Complaining, we learn about 5 very different instances where
the level of customer service he received was very poor.
After the customer service teams in each example were
unable to offer a resolution [presumably not sufficiently
empowered to provide customer joy!], Duncan innovated a
hugely interesting way to escalate his complaints to the
relevant CEO.
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Only after customer service teams failed
me, I used my digital skills to get these
complaints and more in front of Senior
Leaders, and finally received the level of
ownership and redress that I felt was
appropriate.