Discover
my
proven
and
innovative
approach
for
taking
on
companies
whose
so-called
customer
service
teams
are
not
empowered
to
put
things
right
when
goods
and
services
don’t perform as advertised.
In
future,
when
companies
try
to
swerve
the
real
issue[s]
and
only
provide
impersonal
template
responses,
you’ll
know
how
to
get
your
complaint
in
front
of
senior
leaders
with
enough clout to put it right.
In
these
examples
that
span
many
years,
after
weeks
and
months
of
getting
nowhere
by
following
their
customer
service
process,
without
the
need
to
engage
expensive
solicitors
I
was
able
to
let
their
senior
management
know
exactly
what
I
felt
about
the
poor
experiences their goods and services had frustrated me with.
This book is different.
You won’t have read stories like this before.
I took on BMW, Microsoft, TUI, VW, and
WON!
2,000 First Edition Copies available NOW
It’s surprisingly easy, extremely satisfying,
and yes, it works.
BMW 1-Series
TUI 5* Holiday
VW Tiguan
For months, BMW assured me that my car
met ‘all manufacturing standards’ but as
soon as they saw the video evidence,
BMW took my car back refunding the
deposit and ALL finance payments.
But they no longer wanted my custom.
For months, TUI were grateful for my
feedback, assured me that steps would
be taken, but offered no compensation.
Once their MD saw my complaint, TUI
provided a £1500 refund on a Five Star
Sensatori Holiday in Mexico.
For months, VW tried to find the recurring
faults with my gorgeous, but unreliable
Tiguan. After I was threatened with legal
action by the reseller, VW replaced my
continually failing Tiguan with a brand
new one.
I felt it was time to share my learnings from taking on the big brands with YOU!
© 2020 DroitwichNet Limited
After customer service teams had failed me, I used my digital skills to get these complaints and more in front of
Senior Leaders, and finally received the level of ownership and redress that I felt was appropriate.
2,000 First Edition Copies available NOW
This book is different.
You won’t have read stories like this before.
I took on BMW, Microsoft, TUI, VW, and
WON!
TUI 5* Holiday
BMW 1-Series
VW Tiguan
Discover
my
proven
and
innovative
approach
for
taking
on
companies
whose
so-called
customer
service
teams
are
not
empowered
to
put
things
right
when
goods
and
services
don’t
perform as advertised.
In
future,
when
companies
try
to
swerve
the
real
issue[s]
and
only
provide
impersonal
template
responses,
you’ll
know
how
to
get
your
complaint
in
front
of
senior
leaders
with
enough
clout to put it right.
In
these
examples
that
span
many
years,
after
weeks
and
months
of
getting
nowhere
by
following
their
customer
service
process,
without
the
need
to
engage
expensive
solicitors
I
was
able
to
let
their
senior
management
know
exactly
what
I
felt
about
the
poor
experiences
their
goods
and services had frustrated me with.
For months, TUI were grateful for my
feedback, assured me that steps would be
taken, but offered no compensation.
Once their MD saw my complaint, TUI
provided a £1500 refund on a Five Star
Sensatori Holiday in Mexico.
For months, VW tried to find the recurring
faults with my gorgeous, but unreliable
Tiguan. After I was threatened with legal
action by the reseller, VW replaced my
continually failing Tiguan with a brand
new one.
For months, BMW assured me that my car
met ‘all manufacturing standards’ but as
soon as they saw the video evidence,
BMW took my car back refunding the
deposit and ALL finance payments.
But they no longer wanted my custom.
After customer service teams had failed me, I
used my digital skills to get these complaints
and more in front of Senior Leaders, and finally
received the level of ownership and redress
that I felt was appropriate.
I felt it was time to share my learnings
from taking on the big brands with YOU!
© 2020 DroitwichNet Limited
