I felt it was time to share my learnings
from taking on the big brands with YOU!
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First Edition Copies
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For UK Customers
Just £9.95
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Only after customer service teams failed
me, I used my digital skills to get these
complaints and more in front of Senior
Leaders, and finally received the level of
ownership and redress that I felt was
appropriate.
For EU Customers
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For Rest of the World Customers
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Discover my proven and innovative approach for taking on
companies whose so-called customer service teams are not
empowered to put things right when goods and services don’t
perform as advertised.
In future, when companies try to swerve the real issue[s] and
only provide impersonal template responses, you’ll know how to
get your complaint in front of senior leaders with enough clout
to put it right.
In these examples that span many years, after weeks and
months of getting nowhere by following their customer service
process, without the need to engage expensive solicitors I was
able to let their senior management know exactly what I felt
about the poor experiences their goods and services had
frustrated me with.
BMW 1-Series
Keep Calm and Carry on Complaining
The perfect stocking-filler for the ‘moaner’ in your life!
Kindle Version
Available